Loyalty Program Details
Join the MRG Loyalty Program and start earning rewards!
Accrue points & redeem Rewards at all MRG Restaurants. The Mill on the River,
Abigail’s Grille, Cal’s Wood Fired Grill & Bar, Market Grille & Republic Gastropub
Join MRG Loyalty Program Today
$20
at
400 Points
$40
at
750 Points
$60
at
1000 Points
Loyalty Program FAQ
What are the Rewards?
Loyalty Members earn a Rewards for accumulating Points. Rewards are available at Point Tiers: $20 at 400 Points, $40 at 750 Points, and $60 at 1000 Points
How do I join the Loyalty Program?
Sign Up Online! >>Please note: if your email address is entered incorrectly, you will not be able to remotely log into your account for actions like checking your Point Balance & Reward status.
How do I accrue Points and earn Rewards?
Loyalty Members accrue one Point for every dollar spent on food & drinks. This applies to purchases in the restaurant and purchases via our Online Ordering System. When a Loyalty Member earns a Reward, it automatically loads into the Loyalty Member’s User Account so there is no need to keep track of emails or certificates.
Are there any exclusions on accruing Points?
Points are NOT accrued on Holidays, Banquet Bookings, Gift Cards, or E-Gift Card sales.
How are my Points accrued and tracked?
Loyalty Members must tell your server or bartender BEFORE cashing out their check to have the Points accrued in their Account. Additionally, Loyalty Members will also accrue Points on orders placed through MRG’s Online Ordering System when signed into their Loyalty Account. Points are automatically tracked digitally in the Loyalty Member’s User Account.
Do Points expire?
No. Points will collect in the Loyalty Member’s User Account until a Reward is redeemed.
How do I find my Point Balance?
– In Person: Loyalty Members will find their Point Balance printed on the bottom of their check. >>Please note: the Point Balance that is printed on the check will reflect activity previous to the current visit, and will update the Loyalty Member’s Point Balance total AFTER the current visit’s balance is closed.
Loyalty Members can also ask their server or bartender for their current Point Balance at the time of their visit.
– Remotely: Loyalty Members need to have an email address associated with their Loyalty User Account to check their Point Balance. Loyalty Members can find their balance using MRG’s Online Ordering System, and logging into their Loyalty Account with their email address. Loyalty Members will find the Account [Sign In] Link on the top right of the Online Ordering screen.
>>Please note: Logging in for the 1st time will require Loyalty Members to make a Password to access their Loyalty User/Online Ordering Account.
How do I create a Password to my Loyalty User Account?
While on MRG’s Online Ordering website – Click on the Account [Sign In] link on the top right of the screen. In the Sign in pop-up, click the “Need help?” below the blue [Sign in] button. From there – add your User Account Email address and click the [Send password reset link] Button. From there, Loyalty Members will receive an email with a link to set your password. Following that – Loyalty Members should be able to use that Password to Log into their Loyalty User Account.
How do I use my Reward?
Just let your server or bartender know when you are ready to redeem your Reward and our team member will apply it to your check balance. Loyalty Members can also apply a Reward they have earned to online orders using MRG’s Online Ordering System.
Do Rewards expire?
No.
Can I transfer my Points Balance to another Loyalty Account or combine my balance with another guest’s Point Total?
No. Points are assigned to your unique Loyalty User Account and cannot be transferred..
Can we split Points between two of more guests at our table?
Unfortunately, the system allows only one Loyalty User to collect Points on a check. We are also unable to split checks on a table.
Are there any exclusions on redeeming my Rewards?
Yes. A Reward cannot be redeemed on Holidays, in payment for Banquet Bookings Balances, on purchases of Gift Cards, or E-Gift Cards. Also, a Reward cannot be redeemed with 3rd Party delivery partners.
Can I use Rewards towards gratuity/service charge?
No. A Reward does not have any cash value and will not translate to gratuity
Can I get cash back on a Reward balance?
No. A Reward does not have any cash value.
I forgot to tell my server that I was a Loyalty Member before I closed out my check, can you add the Points to my Loyalty Account?
NO. THE SYSTEM CANNOT RETROACTIVELY ADD POINTS TO YOUR LOYALTY ACCOUNT.
Can I have multiple Loyalty User Accounts?
Due to a variety of factors, some guests end up with more than one Loyalty User Account. It may take longer to earn a Reward due to the Points for their visits being distributed to different Loyalty User Accounts. Each Loyalty Member should only have one Loyalty User Account. If you have been informed by an MRG staff member that you have multiple User Accounts in the system, just email owen@millrestaurantgroup.com so we can combine your accounts.
How do I change my email or phone number associated with my Loyalty User Account?
If a Loyalty Member need to change any of their personal information, please email owen@millrestaurantgroup.com and our team will update your profile.
What if my phone number isn’t working in the restaurant or when I try to check my balance?
We must not have your current phone number on your Loyalty User Account profile. Please email owen@millrestaurantgroup.com with your Name and the phone number/email address you’d like associated with your User Account so we can add it to your profile, and everything will work.
